About
Comments
Transcript
About

Storytellers

Sabrina Conard's Story

UnitedHealthcare NurseLine

A visit to a pressed-for-time doctor left Sabrina Conard with questions about whether or not she should consent to a digital mammogram. Hear how her call to NurseLine answered her questions and soothed her fears.

Storytellers videos and articles are true member stories. This feature is intended to be inspirational only. It is not intended to provide any medical advice or recommend any specific health care strategy. Each person's health situation is unique. Be sure to work closely with your doctor to get the care that's right for you.
Comments
Transcript

“Hi! I’m Sabrina Conard. I live in St. Louis. I’m a flight attendant for American Airlines. I’m very, very, very, very health oriented. Now, I’ve got something on my refrigerator that said ‘In order to be successful, you first have to have good health.’ And I’ve firmly believed that. “A lot of my job requires travel, and travel requires that I’m healthy enough to travel. It’s essential that I take my vitamins and supplements and work out daily. I like to swim; I like to run. Biking’s my favorite though, I have to say. “I was surprised from day one about NurseLine because, quite frankly when I first called them I didn’t expect the treatment that I got. I didn’t expect that level of customer service. Call them, the NurseLine, tell them what my problem, what my issue is, they’re on it. “I feel like when I call the nurse’s line, there’s no barriers there. They are just friendly from the beginning. It’s almost like they were waiting there just to hear from you. They’re not, but you know you feel like, ‘Okay, yeah, okay, I’m important. They picked right up!’ They’re going to always give you information that you can base a sound decision on and feel comfortable with the decision that you made. “I went to the doctor and they determined that my mammogram should be digital. He was pressed for time, had to go on to see his next patient. So when I left, I left with some questions, and my questions were answered by the NurseLine. The nurse explained to me very carefully and to a degree where I could understand it that the digital mammogram was probably the best route for me to go. “I knew what they had to say was factual. I knew they knew what they were talking about. They were definitely key to my making the decision to go with the digital. “They’re there to be an advocate for you. It just felt like they generally care, and that’s important, because it makes you want to call back. “I feel empowered! They’re not trying to take the place of your doctor, but they’re there as a resource to use. They definitely treat me like a valued customer “I don’t feel like I’m Subscriber Number blah-blah-blah-blah. You know? I am, but I don’t feel like it. “My name is Sabrina Conard, and this is my health care success story.”