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Sabrina Conard's Story

UnitedHealthcare NurseLine

A visit to a pressed-for-time doctor left Sabrina Conard with questions about whether or not she should consent to a digital mammogram. Hear how her call to NurseLine answered her questions and soothed her fears.

Storytellers videos and articles are true member stories. This feature is intended to be inspirational only. It is not intended to provide any medical advice or recommend any specific health care strategy. Each person's health situation is unique. Be sure to work closely with your doctor to get the care that's right for you.
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(Images of pencil on paper, script on paper, head shots of various people with music playing) Storytellers Nurseline Sabrina Conard (actual UnitedHealthcare member) (Sabrina Conard seated in chair) (Sabrina Conard) Hi! I'm Sabrina Conard. (Sabrina Conard on balcony overlooking St. Louise Arch) (Sabrina Conard voiceover) I live in St. Louis. (Sabrina Conard seated in chair) (Sabrina Conard) I'm a flight attendant for American Airlines. (Orange being sliced) (Sabrina Conard voice over) I'm very, very, very, very health oriented. (Sabrina Conard in kitchen) (Sabrina Conard voice over) Now, I've got something on my refrigerator that said... (Sabrina Conard seated in chair) (Sabrina Conard)..."In order to be successful, you first have to have good health." And I've firmly believed that. (Sabrina Conard on balcony) (Sabrina Conard voice over) A lot of my job requires travel, and travel requires that... (Sabrina Conard seated in chair) (Sabrina Conard)...I'm healthy enough to travel. (Sabrina Conard taking health supplements) (Sabrina Conard voice over) It's essential that I take my vitamins and supplements... (Sabrina Conard on running machine) (Sabrina Conard voice over)...and work out daily. I like to swim; I like to run. (Sabrina Conard biking) (Sabrina Conard voice over) Biking's my favorite though, I have to say. (Sabrina Conard seated in chair) (Sabrina Conard) I was surprised from day one about NurseLine because, quite frankly when I first called them I didn't expect the treatment that I got. I didn't expect that level of customer service. Call them. NurseLine. (Sabrina Conard on phone) (Sabrina Conard voice over) Tell them what my problem is, what my issue is. They're on it. I feel like when I call the nurse's line, there's no barriers there. (Sabrina Conard seated in chair) (Sabrina Conard) They are just friendly from the beginning. It's almost like they were waiting there just to hear from you. They're not, but you know you feel like, "Oh, okay. Yeah, okay. I'm important. They picked right up!" They're going to always give you information that you can base a sound decision on and feel comfortable with the decision that you made. I went to the doctor and they determined that my mammogram should be digital. He was pressed for time, had to go on to see his next patient. So when I left, I left with some questions... (Sabrina Conard at laptop and on her phone) (Sabrina Conard voice over)...and my questions were answered by the NurseLine. The nurse explained to me very carefully and to a degree where I could understand it that the digital mammogram was probably the best route for me to go. I knew what they had to say was factual. I knew they knew what they were talking about. (Sabrina Conard seated in chair) (Sabrina Conard) They were definitely key to my making the decision to go with the digital. (Sabrina Conard on phone) (Sabrina Conard voice over) They're there to be an advocate for you. (Sabrina Conard with bicycle) (Sabrina Conard voice over) It just felt like they genuinely care, and that's important, because it makes you want to call back. (Sabrina Conard seated in chair) (Sabrina Conard) I feel empowered! (Sabrina Conard stretching for exercise outdoors) (Sabrina Conard voice over) They're not trying to take the place of your doctor, but they're there as a resource to use. (Sabrina Conard seated in chair) (Sabrina Conard) They definitely treat me like a valued customer. I don't feel like I'm Subscriber Number blah-blah-blah-blah. You know? I am, but I don't feel like it. (Sabrina Conard standing at tree) (Sabrina Conard voice over) My name is Sabrina Conard... (Sabrina Conard seated in chair) (Sabrina Conard)...and this is my health care success story. UnitedHealthcare

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